Shipping policy

Free shipping on Canadian orders over $125.00 before tax and discounts.

As a small business, we value our customers and do our best to keep our shipping rates as low as possible. Shipping is calculated based on your cart and shipping location per carrier.

Due to the high volume of shipments during the pandemic, shipping couriers are unable to guarantee estimated delivery dates. Be sure to keep an eye on your tracking number to follow its journey!

We aim to have your order carefully packed and shipped within 3 business days. All Canadian orders are shipped via Canada Post with expedited shipping. Canada Post estimates 3-7 business days for parcel arrival with expedited shipping. You can reference the status of your order with the tracking number included in your order fulfilment email confirmation.

We offer free shipping on Canadian orders over $125.00 before tax and discounts. For orders below $125.00, the shipping is calculated based on your cart details and shipping location.

Please contact us for all international orders so we can provide you with an accurate shipping quote.


Looking to skip the wait and save on shipping? Select in store pickup!

Your order will be ready for pick up within 24 hours Monday-Friday. If ordered on a Friday, your order will be ready the following Monday. 

When your order is ready for pick up, you will receive a confirmation email with pick up details & instructions.

Please note we hold your pick up orders for 7 days from the order fulfilled confirmation. After 7 days your order will be cancelled and refunded to the original form of payment. 

Give us a call at 587-891-5828 to see if we can accommodate you! 

Returns and exchanges

We are committed to providing quality to our customers. We stand behind our goods and services and want customers to be satisfied with them.

If you are not completely satisfied with an Artists Within Inc purchase for any reason, upon inspection, products may be returned in new, unopened, and unused condition only, within fourteen days of purchase. Proof of purchase such as a receipt or emailed invoice is required. The refund will be processed to your original method of payment.

To return your product, email Include order number as well as the reason for return. A member of our customer service team will provide you with return instructions within 1-2 business days of your request.

We do not cover shipping costs on returns or refund shipping fees, but will accept online orders for returns in-store at our Calgary location. Please have your proof of purchase with you.

In the case of exchanges, we recommend you place a new order for the replacement product and we will then issue a refund after the returned goods are received and processed. Exchanged products will be charged a new shipping and handling fee and you may select the method of shipping at checkout.

Online courses will be refunded provided the student has not logged in to their course and the request is made within fourteen days of purchase. No exceptions are made once a student has accessed their course.

AW03 Pro and Starter Makeup Kits associated with all industry insiders and students do not qualify for refunds but damaged goods will be subject to replacement at no cost. For replacement of broken or damaged goods, please contact customer service within 14 days. Items will not be replaced after this time period.

Diploma Programs Refund policy

Deposits for diploma programs are non-refundable as they secure your spot in the class and are credited towards your program fees. Enrollment may be transferred to a new term subject to availability, for a valid extenuating circumstance if supporting documentation is provided. A transfer fee of $50 is applicable.

Once deposit is paid the student is emailed their Alberta Student Enrolment Contract and is responsible to complete the agreement in a timely manner.Withdrawal or termination policies are included in this contract, as per Section 13 of the Private Vocational Training Regulation.

Withdrawal or termination of diploma program enrolment and refunds of tuition are as per the Alberta Private Vocational Training Regulations.

If written notice to terminate from the program takes place after the program begins, the institution is entitled to the payment of tuition fees as follows:

- 25% of the total tuition fee if 10% of the program has been provided before written notice is given

- 60% of the total tuition fee if more than 10% but less than 50% of the program has been provided before written notice is given

- 100% of the total tuition fee if more than 50% of the program is provided before written notice is given

All diploma program kits do not qualify for refunds but damaged goods will be subject to replacement at no cost. For replacement of broken or damaged goods, please contact customer service within 14 days for a replacement. Items will not be replaced after 14 days.


Delivery dates are determined by Canada Post. Artists Within Inc is not responsible for any packages that are delayed or lost by Canada Post.

All pricing, taxes and shipping costs are listed in Canadian currency. All transactions will be completed in Canadian dollars.

Please make sure that your shipping address is correct. An incorrect address may cause delays in shipping. Any cost incurred due to incorrect shipping information will be charged to the customer. If you have accidentally entered the wrong shipping address when placing an order, please contact us right away.

Policies and/or shipping rates are subject to change without notice. We may change our rates and/or update our policies periodically.

All returns are subject to validation and approval at Artists Within Inc’s discretion. Artists Within Inc monitors return activity by customers for abuse, and if we detect what we consider to be excessive or potentially fraudulent return activity from a customer, that customer may be notified in writing that Artists Within Inc will no longer accept any returns from that customer, with or without a receipt.